Contact Support

If you need solution support, wish to report a problem, or are looking for an answer to a question, please contact the TELUS Health Support Team by selecting a solution or product from the drop down list.


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General inquiries

Call us toll free:
1 888 709-8759

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Assyst Drug Advisor and Assyst Network
800-363-9398
7:30am to 10:00pm EST

Assyst HME
888-561-6555
5:00am to 11:00pm central standard time
support.hme@telus.com
Assyst Network
800-363-9398
6:00am to 12:00pm EST

Assyst Point-of-Sale (Assyst POS)
888-561-6555
5:00am to 11:00pm central standard time
support.pos@telus.com
Assyst Point-of-Sale Quebec (Assyst POS Quebec)
800-463-7262
6:00am to 12:00pm EST

Assyst Rx
800-363-9398
6:00am to 12:00pm EST

Assyst Rx - F (Flexipharm)
800-363-9398
6:00am to 12:00pm EST

Assyst Rx-A (AccuScrip)
888-561-6555
5:00am to 11:00pm central standard time
support.rxa@telus.com
Assyst Rx-H (AH)
888-561-6555
5:00am to 11:00pm central standard time

Assyst Rx-M (Mentor)
800-363-9398
6:00am to 12:00pm EST

Assyst Rx-P (APS)
800-663-1236
6:00am to 12:00pm EST

Assyst Rx-Q (QS 1)
800-363-9398
6:00am to 12:00pm EST

Assyst Rx-S (Simplicity +)
800-363-9398
6:00am to 12:00pm EST

Assyst Rx-T (T Rex One)
888-561-6555
5:00am to 11:00pm central standard time
assystrxt.help@telus.com
CareShare Provider
800-363-9398
8:00am to 8:00pm EST
tier2servicedesk@telus.com
DO-Pill
800-363-9398
6:00am to 12:00pm EST

Drug Claims (Assure) - Pharmacists
800-668-1608
8:00am to midnight EST 9:00an to 8:00pm EST
tier2servicedesk@telus.com
Drug Information System
800-663-1236
8:00am to 8:00pm EST
tier2servicedesk@telus.com
Drug, Dental and Extended Claims - Insurers
866-342-6570
8:00am to 8:00pm EST
tier2servicedesk@telus.com
eClaims
866-240-7492
8:00am - 11:00pm EST
provider.mgmt@telus.com
eClaims - Allied Healthcare Providers
866-240-7492
8:00am - 11:00pm EST
provider.mgmt@telus.com
General inquiries
888-709-8759
M-F 9:00am to 5:00 pm EST

Health Analytics
647-837-4987
8:30am to 5:00pm EST
healthanalytics@telus.com
Health Integration Platform (EHR tech support)
800-363-9398
8:00am to 8:00pm EST
tier2servicedesk@telus.com
Integrated Bedside Terminal
855-285-8808
8:00am to 8:00pm EST
tier2servicedesk@telus.com
iScheduler
800-994-1275
8:00am to 8:00pm EST
support@eceptionist.com
Kinlogix EMR
855-880-9589 Fax: 418-780-3301
7:30am - 5:00pm Mon - Fri
kinlogixemr.support@telus.com
Managed Services
800-363-9398
8:00am to 8:00pm EST
tier2servicedesk@telus.com
Med Access EMR
888-781-5553
8am - 8pm Mon - Fri
medaccesssupport@telus.com
Mobility
888-709-8759
M-F 9:00am to 5:00 pm EST

OACIS Acute Care Information System
866-879-9655
8:00am to 8:00pm EST
tier2servicedesk@telus.com
OACIS Clinical Information System (EHR Oacis)
866-879-9654
8:00am to 8:00pm EST
tier2servicedesk@telus.com
Personal Health Records
888-250-8068
8:00am to 8:00pm EST
Healthspace@telus.com
Pharma Space
800-363-9398
6:00am to 12:00pm EST

Pharmaceuticals
777-709-8759


Professional Services
888-709-8759


PS Suite EMR
800-265-8175 Opt. 1

PSSuiteEMR.support@telus.com
Remote Patient Monitoring
800-663-1236
8:00am to 8:00pm EST
tier2servicedesk@telus.com
RX Vigilance
800-363-9398
6:00am to 12:00pm EST

TELUS health space
877-376-8870
8:00am to 8:00pm EST
Healthspace@telus.com
TELUS health space partners
888-250-8068
8:00am to 8:00pm EST
Healthpsace@telus.com
TELUS Sourcing Solutions
855-699-0573
8:00am to 4:00pm MST
feedback@telussourcingsolutions.com
TELUS Ubik
800-363-9398
6:00am to 12:00pm EST

Video conferencing
800-652-3266
8:00am to 8:00pm EST
tier2servicedesk@telus.com
Wolf EMR
866-879-9653 opt. 1

wolfemr.support@telus.com
WorkSafe BC providers
855-284-5900
8:30am to 5:00pm EST
provider.mgmt5@telus.com
WSIB eServices
866-240-7492
8:30am to 5:00pm EST
provider.mgmt@telus.com
Drug, Dental and Extended Claims - Insurers
866-342-6570
8:00am to 8:00pm EST
tier2servicedesk@telus.com
eClaims
866-240-7492
8:00am - 11:00pm EST
provider.mgmt@telus.com
Assyst Drug Advisor and Assyst Network
800-363-9398
7:30am to 10:00pm EST

Assyst HME
888-561-6555
5:00am to 11:00pm central standard time
support.hme@telus.com
Assyst Network
800-363-9398
6:00am to 12:00pm EST

Assyst Point-of-Sale (Assyst POS)
888-561-6555
5:00am to 11:00pm central standard time
support.pos@telus.com
Assyst Point-of-Sale Quebec (Assyst POS Quebec)
800-463-7262
6:00am to 12:00pm EST

Assyst Rx
800-363-9398
6:00am to 12:00pm EST

Assyst Rx-A (AccuScrip)
888-561-6555
5:00am to 11:00pm central standard time
support.rxa@telus.com
TELUS Ubik
800-363-9398
6:00am to 12:00pm EST

Kinlogix EMR
855-880-9589 Fax: 418-780-3301
7:30am - 5:00pm Mon - Fri
kinlogixemr.support@telus.com
Med Access EMR
888-781-5553
8am - 8pm Mon - Fri
medaccesssupport@telus.com
PS Suite EMR
800-265-8175 Opt. 1

PSSuiteEMR.support@telus.com
Assyst Rx-H (AH)
888-561-6555
5:00am to 11:00pm central standard time

Assyst Rx-P (APS)
800-663-1236
6:00am to 12:00pm EST

Assyst Rx - F (Flexipharm)
800-363-9398
6:00am to 12:00pm EST

Assyst Rx-M (Mentor)
800-363-9398
6:00am to 12:00pm EST

Assyst Rx-Q (QS 1)
800-363-9398
6:00am to 12:00pm EST

Assyst Rx-S (Simplicity +)
800-363-9398
6:00am to 12:00pm EST

Assyst Rx-T (T Rex One)
888-561-6555
5:00am to 11:00pm central standard time
assystrxt.help@telus.com
CareShare Provider
800-363-9398
8:00am to 8:00pm EST
tier2servicedesk@telus.com
Drug Claims (Assure) - Pharmacists
800-668-1608
8:00am to midnight EST 9:00an to 8:00pm EST
tier2servicedesk@telus.com
DO-Pill
800-363-9398
6:00am to 12:00pm EST

Drug Information System
800-663-1236
8:00am to 8:00pm EST
tier2servicedesk@telus.com
OACIS Clinical Information System (EHR Oacis)
866-879-9654
8:00am to 8:00pm EST
tier2servicedesk@telus.com
Personal Health Records
888-250-8068
8:00am to 8:00pm EST
Healthspace@telus.com
Pharmaceuticals
777-709-8759


Pharma Space
800-363-9398
6:00am to 12:00pm EST

Remote Patient Monitoring
800-663-1236
8:00am to 8:00pm EST
tier2servicedesk@telus.com
RX Vigilance
800-363-9398
6:00am to 12:00pm EST

TELUS health space
877-376-8870
8:00am to 8:00pm EST
Healthspace@telus.com
TELUS Sourcing Solutions
855-699-0573
8:00am to 4:00pm MST
feedback@telussourcingsolutions.com
eClaims - Allied Healthcare Providers
866-240-7492
8:00am - 11:00pm EST
provider.mgmt@telus.com
Health Analytics
647-837-4987
8:30am to 5:00pm EST
healthanalytics@telus.com
Health Integration Platform (EHR tech support)
800-363-9398
8:00am to 8:00pm EST
tier2servicedesk@telus.com
TELUS health space partners
888-250-8068
8:00am to 8:00pm EST
Healthpsace@telus.com
Integrated Bedside Terminal
855-285-8808
8:00am to 8:00pm EST
tier2servicedesk@telus.com
iScheduler
800-994-1275
8:00am to 8:00pm EST
support@eceptionist.com
OACIS Acute Care Information System
866-879-9655
8:00am to 8:00pm EST
tier2servicedesk@telus.com
Video conferencing
800-652-3266
8:00am to 8:00pm EST
tier2servicedesk@telus.com
WorkSafe BC providers
855-284-5900
8:30am to 5:00pm EST
provider.mgmt5@telus.com
WSIB eServices
866-240-7492
8:30am to 5:00pm EST
provider.mgmt@telus.com
Mobility
888-709-8759
M-F 9:00am to 5:00 pm EST

General inquiries
888-709-8759
M-F 9:00am to 5:00 pm EST

Wolf EMR
866-879-9653 opt. 1

wolfemr.support@telus.com
Professional Services
888-709-8759


Managed Services
800-363-9398
8:00am to 8:00pm EST
tier2servicedesk@telus.com

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