We all know that change is a difficult thing for just about everyone. And it can be a concern for professionals who have been trained to make critical split second decisions involving patient care.

At TELUS Health Solutions, we understand that change takes time and effort. It also takes a good deal of patience and sensitivity from those leading your people through the change process. This is why our people-first/human approach to health IT is driven by a change management practice. Our benefits-driven methodology is focused on helping your people understand the strategic benefits of a new information system solution; how it benefits and impacts the organization and them as individuals; and how they can plan for, respond to the impact of change.

Our change management methodology incorporates strategies for technology/system transition as well as changing behavior, skills and attitudes.

Our proven change management expertise is based on:

• Planning: change management begins at project planning by understanding the current state, evaluating the scope of the project, identifying risks and getting a clear vision of the future and the benefits of change.
• Project organization: organizing the project to deliver technology in sustainable increments, each associated with clinical benefits.
• Communication: developing the project's strategic communication plan to include defined value proposition messages targeted to specific professionals. Ensuring communication to the different groups is open, frequent and across multiple channels.
• Work organization: focuses on minimizing the impact of change on the work process while taking into account the constraints of politics, laws and standards of practice.
• Participation: includes moving stakeholders through the stages of awareness, engagement and commitment.
• Training and knowledge transfer: aims at ensuring that the different users of the new solutions can integrate them into their workflows and have the appropriate knowledge and equipment to do so efficiently.
• Performance measures and follow-up: ensuring a robust evaluation component for knowledge transfer, project credibility and an appropriate focus on human issues not technology.