Our team provides consulting and services to health authorities, governments, large integrated providers and clinicians across Canada and the United States. As a result of listening to our clients and the industry, we have focused our efforts on eight core practice areas where we can have the most impact and where our clients can realize the greatest benefits:
Strategy, Planning & Evaluation – IT-related services for strategic roadmaps, blueprints, tactical plans, logistics and schedules, as well as non-IT services such as benefits and program evaluation in support of ROI calculations and business cases for management teams and boards.
Systems Implementation – lifecycle services for major projects regardless of vendor (new or rescue). Such projects cover EHR components, ambulatory EMR and CPOE. Our services address proofs of concept, implementation, project management, business and clinical workflow re-engineering, change management and privacy/ security management.
Health Information Exchange – services to enable the integration of systems into a standard information environment. This facilitates the seamless movement of data among systems within the hospital setting, and HIAL/HIE integration to move data beyond the hospital and across the care continuum. Our team also specializes in data validation, the development of business cases for data and application integration, the creation of solution architectures for systems integration; risk assessments and feasibility studies, and systems implementation.
Access & Clinical Capacity – services to address improving efficiency and optimizing capacity throughout the system to help reduce wait times through initiatives related to eReferral, Alternate Levels of Care and Emergency Department throughput.
Medication Management – services for designing and implementing Drug Information Systems, ePrescribing, and Pharmacy Benefits Management.
Clinician Adoption & Engagement – specialized services for achieving buy-in, endorsement and uptake of new systems by engaging early with groups of expert physicians on the development of care paths, clinical protocols and workflows. We provide project planning and organization to deliver technology in sustainable increments, each associated with clinical benefits, and develop strategic communications plans to minimize the impact of change on work processes and help move stakeholders through the states of awareness, engagement and commitment.
Business Analytics & Performance Management – using and analyzing data at the patient, cohort, region, province/state and national levels to improve care and manage population health.
ICD-10 Implementation – leveraging our ICD-10 implementation experience in Canada to help US healthcare providers migrate from ICD-9 to ICD-10 with services from readiness assessments, implementation, optimization to change management.
Our Transformation Services help you to solve complex, multifaceted health problems and enable sustainable change. Each client engagement is different and we approach each as a unique issue, bringing to it the skills and experience gained from similar projects whenever possible. We don’t follow a pre-packaged approach, but what we do bring to each engagement each time is a heavy dose of stakeholder involvement – people buy into what they help create, so we secure buy-in by engaging stakeholders early for clear requirements definition upfront and encourage active participation throughout.