About Mace
- Leading global construction & consultancy: Mace is a global consultancy and construction company with over 30 years of experience delivering major projects worldwide. Operating across multiple continents, they are recognized as an industry leader with strong expertise and ambitious plans for continued growth.
- Company values: Mace has built a strong foundation around health, safety and wellbeing. One of their core values is “going home safe and well” – a principle that extends beyond physical safety to encompass comprehensive employee wellbeing.
- Industry context: The construction industry faces unique challenges including high stress environments, challenging working conditions and elevated mental health risks. Mace recognized the critical need for comprehensive, accessible employee support services across all their global operations. This recognition became a driving force behind their search for a unified global wellbeing solution.
The challenges
Before implementing TELUS Health One, Mace faced several significant obstacles in providing consistent, quality employee support across their global operations. These challenges were creating barriers to effective employee wellbeing support and limiting the company’s ability to demonstrate genuine commitment to their workforce. These challenges included:
- Fragmented support services: There was no unified global EAP solution in place, which led to regional disparities in service provision across different locations.
- Service quality issues: Cases were frequently declined due to service limitations, and there was inadequate support available for complex mental health concerns.
- Business impact: The fragmented wellbeing approach was creating global equity issues and limiting its ability to show genuine employee support.
Why TELUS Health?
Global coverage & scalability
TELUS Health provided globally scalable, culturally aligned support that matched Mace’s international footprint and could grow with future markets and acquisitions.
Integration & resources
TELUS Health One integrated seamlessly with Mace’s systems and offered proactive wellbeing resources that aligned with Mace’s care model and strategic health objectives.
Strategic alignment
The service aligned strongly with Mace’s wellbeing strategy by combining reactive support with robust prevention and promotion resources.
Innovation & growth
Its continuous service innovation, future-ready capabilities and extensive clinician network ensured long-term value and reliable support for Mace’s evolving needs.
Service breadth & quality
The platform delivered a wide range of high quality services including six counselling sessions, critical incident support and work-life coaching, while maintaining zero case rejections.
Ongoing partnership excellence
Responsive account management
The transition from implementation to ongoing account management was smooth, with a dedicated manager providing highly responsive support that maintained implementation momentum and continued to deliver value.
Proactive support
The partnership is marked by proactive care, including custom line manager training, support through organizational changes, extended services for departing employees, specialized content for specific business activities and crisis response when needed.
Strategic partnership
The relationship has evolved into a strategic partnership that strengthens the employee experience through integrated collaboration with wellbeing consultants and dedicated support for Mace’s growth plans. Ongoing innovation, service enhancements and regular reviews ensure sustained value.
Working with TELUS Health has been a step change for us; allowing us to provide equitable, global access to wellbeing support for the first time. The partnership goes far beyond service delivery; it’s collaborative, datadriven and rooted in evidence-based practice. The quality of reporting, responsiveness and critical incident support has been exceptional, and it’s given us confidence that we are supporting our people both proactively and reactively in a meaningful, consistent way across our global workforce.
- Kerrie Smith, Global Health and Wellbeing Lead
Key success factors
What made this partnership successful?
- Strategic alignment: The partnership succeeded due to strong strategic alignment. TELUS Health One matched Mace’s “going home safe and well” values, supported their wellbeing approach and offered a scalable, globally consistent yet locally adaptable solution that fit their growth and operational needs.
- Execution excellence: Implementation and ongoing delivery were executed with consistent excellence. A dedicated team ensured smooth integration, while comprehensive training and communications drove strong adoption. Continued responsiveness, innovation and service enhancements have kept the partnership effective and future focused.
The partnership between Mace and TELUS Health demonstrates how the right wellbeing solution can transform an organization’s approach to employee support. By providing comprehensive, global employee support that aligns with strategic objectives and company values, TELUS Health has enabled Mace to create equity in service provision whilst supporting their ambitious growth plans.
Ready to transform your employee wellbeing?
Learn how TELUS Health can provide comprehensive, global employee support for your organization. Contact us to discuss your specific needs and discover how we can help you achieve your employee wellbeing objectives.
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