Mental health & wellbeing
Support your workforce to adapt, recover and grow
From crisis counselling to preventative wellbeing programs, our Employee Assistance Program (EAP) adapts to your organisation’s unique needs, bringing every piece together in one seamless, expert-led solution.
Your partner in total mental health and wellbeing
Provide employees and their families with mental health support, work-life services and specialised care – available when and where they need it – to ease burnout, strengthen engagement and build a thriving workforce.
COMPREHENSIVE MENTAL HEALTH
Offer in-the-moment support
From face-to-face counselling to digital cognitive behavioural therapy and on-demand crisis response, care is always within reach through our global platform TELUS Health One.
WHOLE PERSON SUPPORT
Extend care beyond the workplace
Our extensive work and life services address critical areas across every life stage – covering legal assistance, financial wellbeing, relationships and personal growth – so employers can deliver full-circle care to their people.
SPECIALISED SERVICES
Tailor solutions to your workforce
Enhance your EAP with additional services to help employees tackle the issues that matter most, including cancer care, child and family wellbeing, wellness coaching and more.
160M
healthcare lives covered
>1 min
for members to connect directly with a master’s-level clinician in their local language
85%
of callers actively engage in support (vs less than 50% industry average)
160M
healthcare lives covered
Support employees with proactive, scalable care
Strengthen your benefits strategy with integrated services and round-the-clock access to clinicians, and give your workforce the resources they need to stay well and engaged.
Offer the right support at the right time
Choose additional services that fit your goals today and adapt as your needs evolve.
EAP CounsellingTELUS Health EAP offers confidential support from an experienced clinician. We can offer expert advice, support, practical resources and referrals to help your employees manage life’s issues and challenges – whether personal or professional.
Manager HotlineGive your people leaders access to confidential advice and guidance to help them deal with sensitive employee and workplace situations.
CareNowCareNow gives employees the flexibility they need to choose their own path when it comes to care. From participating in exercises and taking assessments, to listening to podcasts and watching videos, all programs are focused on positive change.
Workplace Outcome SuiteOur Workplace Outcome Suite can document the effects of your EAP.
Strategy PortalThe Strategy Portal is a product for our clients to understand their employees' wellbeing. It provides our clients with a central location where they can dig into their data and view their reports.
Nurse On-CallNurse On-Call enables your employees and their eligible family members to access free general health advice from an experienced nurse via phone.
Aboriginal and/or Torres Strait Islander Support HotlineExperience culturally sensitive support, understanding and guidance every day, 24/7. Access confidential crisis support, mental health resources, and personalised assistance from a team that understands your unique cultural context.
Individual support that strengthens teams
Our digital-first solutions go beyond checking boxes – delivering support employees actually use, driving higher engagement and healthier outcomes.