Critical Incident

Helping your team recover when they need it most

Our specialists design immediate response programs that support employees and organisations affected by traumatic workplace events.

Provide support after traumatic events

  • 24/7 access and rapid deployment

    Access immediate support when a traumatic event affects your workplace. Our care team is available 24/7/365 and can deploy clinicians immediately on-site, virtually, or by phone.

  • Address high-impact incidents

    Respond effectively to workplace events that expose individuals to real or perceived danger, ensuring timely care and attention.

  • Expert clinical support

    Every response is led by master’s-level trauma counsellors with advanced accreditation in critical incident stress management and crisis intervention. Our clinicians are trained to provide practical, compassionate care to support both employees and the organisation.

  • Preserve capability

    Prevent severe, long-term reactions to trauma, reduce absenteeism, and support a safe and timely return to work with early, expert intervention.

Create systems of care

Stabilise immediately

Restore calm and safety following a critical incident through immediate on-site or virtual intervention. Our trauma-trained specialists deliver psychological first aid and reassurance to affected teams.

Support recovery

Help your employees process difficult events, regain emotional balance and return to daily life with confidence. We provide timely guidance and compassionate care that promotes steady recovery and long term wellbeing.

Maintain work continuity

Our approach helps employees and organisations regain stability after disruption with counsellors who guide managers and staff through a safe, structured return-to-work process.

Strengthen wellbeing

Foster a safe, supportive workplace culture.

Work together for a stronger, healthier workplace

Let our team help you shape solutions that fit your organisation.

90+years of combined expertise innovating with purpose¹
Frequently asked questions