TELUS, of which TELUS Health is a division of, has long believed that the multidimensional well-being of team members directly influences every outcome an organization achieves. 

Now, TELUS is sharing their blueprint to building and implementing a successful employee well-being strategy, which has directly contributed to measurable, positive outcomes for the organization. 

Proven outcomes from this strategy include:

• Placed the organization in the top 10 percent globally for employee engagement
• Reduced short-term disability claims for four consecutive periods
• Decreased mental health claims for five consecutive years
• Strengthened its retention and recruitment of top talent through a culture of genuine support
• 33 percent of team members actively use the TELUS Health Wellbeing platform 
• 81 percent increase in psychologist benefit usage since the benefit was enhanced and relaunched in 2019.
• 90 percent of team members agree their work arrangements support work-life integration

What's inside: Real strategies, real results

• The three-pillar framework — How TELUS built organizational infrastructure, awareness and targeted programming to create a sustainable well-being culture.
• Measurable business impact — Concrete data on engagement, absenteeism, retention and reputation gains that directly impacted their bottom line.
• The well-being continuum model — A holistic approach recognizing the five dimensions of health (physical, psychological, social, environmental, financial) and the importance of meeting employees where they are.
• Practical implementation strategies — From psychological safety commitments to mental health training for leaders.
• Real-world case study — How TELUS identified higher disability rates in one of its departments and transformed outcomes through targeted, data-driven interventions.
• From internal strategy to market impact — How TELUS' ‘living lab partnership’ with TELUS Health provides solutions and real-world insights that can help shape workplace wellbeing for organizations everywhere 

Learn how TELUS achieved reach and measurable impact by making employee well-being a strategic business imperative.